End-User Computing

Faculty of Business Management and Social Sciences

Version 20.0 of 10/19/2017

22B1305

End-User Computing

International Management (B.A.)

2

Office applications are of vital practical importance to support and optimize decision making in business management. Modern office solutions offer advanced features to end users in order to extract, integrate, model, explore and visualise relevant information for management support. This end-user computing approach is currently reinforced by the technological trend of datafication which turns many aspects of business activities into digital data assets. In order to realize this potential, this course introduces the essential concepts, tools and techniques of end-user computing for business management based on state-of-the-art office applications.

1. Conceptual foundations of end-user computing
2. End-user computing applications
3. Dashboards and decision support development
4. Data models and data management for end-user computing
5. Information visualisation and reporting
6. Design tools and concepts
7. Office automation and advanced topics

Knowledge Broadening
Students have knowledge of business information processing based on state-of-the-art office solutions.
Knowledge Deepening
Students are able to identify relevant application fields of end-user computing in order to enhance management processes.
Instrumental Skills and Competences
Students are able to support basic business information processing tasks by use of modern end-user computing environments.
Communicative Skills and Competences
Students are able to critically evaluate and communicate the business impact of modern office solutions for end-user computing.
Systemic Skills and Competences
Students are able to use and deploy office applications to realise the potential of end-user computing for the practice of business management.

Lectures, hands-on training and computing exercises by use of state-of-the-art office software products.

Basic knowledge of office software products is being expected.

Bensberg, Frank

• Gerth, Christian
• Bensberg, Frank

5

Alexander, M., Walkenbach, J. (2013): Excel Dashboards and Reports, 2nd ed., Indianapolis.

Few, S. (2012): Show me the numbers – Designing tables and graphs to enlighten, 2nd ed., Burlingame.

Goldmeier, J., Duggirala, P. (2015): Dashboards for Excel - Deliver Critical Information and Insight at the Speed of a Click, New York.

Laudon, K. C., Laudon, J. P. (2016): Management Information Systems - Managing the Digital Firm, 14th ed., Boston.

• Homework / Assignment
• Two-Hour Written Examination

None

1 Term

Winter and Summer Term

English